RETURNS
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Do I need to send an e-mail for my return?
You must send an e-mail to our customer service (contact us) for your return within 14 days from the delivery date of your order.
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What is your return policy?
All products may be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag).
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Can I exchange a product?
We do not offer any exchange service for the moment. If you would like to exchange your purchase, you may return the item for a refund and place new order.
Can personalized items be returned?
No, personalized items are made specifically to your request and therefore cannot be returned or exchanged.
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How do I return my order?
For all returns, please carefully read the instructions below.
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Send us an e-mail with your request and the order number.
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Place a note inside the return package which states your order number.
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After receiving your return prepaid carrier label from us, print it off and attach to your return parcel.
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Drop off your return to your nearest Post Office.
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​​​​Please note that all returns must be sent using the prepaid label. God's signature shop cannot be held responsible
for shipping charges or lost packages when the order has been sent by another carrier.
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Do I need to pay if I want to return my order?
Returns are free of charge, except for certain special sales. Please refer to our Terms and Conditions for details.
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When will I receive the refund for my order?
The refund of your order will be processed within 14 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase.
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Did you receive my returned order?
We will send you a confirmation e-mail as soon as the refund is processed. Please note that the refunded amount will be credited to your account within 10 business days, subject to your bank’s policy. We kindly invite you to keep the tracking number for your return, in order to track the returned order.